Privacy policy

Protecting your privacy matters to us. When you share your personal information with Embrella™, you trust us to handle it with care.

This policy explains what information we collect, why we need it, who may help us process it and the choices available to you.

Information We Collect

We only collect information that is reasonably necessary to operate our store, process your order and provide you with a safe and reliable shopping experience.

This may include:

  • Your name and contact details
  • Your email address and telephone number
  • Your delivery and billing addresses
  • Information about the products you order
  • Your payment status and transaction details
  • Messages you send to us
  • Your marketing preferences
  • Technical information such as your IP address, browser, device and interactions with our website

How We Use Your Information

We may use your personal information to:

  • Process and fulfil your order
  • Confirm and manage your payment
  • Manufacture and deliver your necklace
  • Send order confirmations, tracking information and service updates
  • Respond to questions or provide customer support
  • Prevent fraud and protect the security of our store
  • Meet our accounting, tax and legal obligations
  • Improve our website and customer experience
  • Send marketing communications when you have chosen to receive them

Payments

Payments are securely processed through Shopify and our payment providers, including PayPal and Paystack.

Your full card number and security code are entered directly into the payment provider’s secure system. Embrella™ does not receive or store your complete card details.

Payment providers process your information according to their own privacy and security policies.

Who We Share Information With

We do not sell or rent your personal information.

We only share information when it is necessary to operate our store, complete your order or comply with the law. This may include:

  • Shopify, which hosts and operates our online store
  • PayPal, Paystack and other authorised payment providers
  • Couriers and delivery partners
  • Email, website, analytics and security service providers
  • Professional advisers, regulators or authorities when legally required

We only provide these service providers with the information reasonably necessary for them to perform their services.

International Processing

Because Embrella™ serves customers internationally and uses global service providers, your information may sometimes be processed outside South Africa.

Where this happens, we take reasonable steps to ensure that your information remains appropriately protected.

Cookies

Our website uses cookies and similar technologies to keep the store working, remember preferences, understand how visitors use the website and, where permitted, support marketing.

You can manage available choices through the cookie banner displayed on our website or through your browser settings. Disabling essential cookies may affect how the store functions.

Marketing

We will only send you marketing communications where you have chosen to receive them or where we are otherwise permitted to do so.

You can unsubscribe at any time using the link in a marketing email. Unsubscribing from marketing will not prevent us from sending necessary messages about an order you have placed.

How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, meet our legal and accounting obligations, resolve disputes and protect our business.

Keeping Your Information Safe

We use reasonable technical and organisational measures to protect your personal information against loss, unauthorised access, misuse or disclosure.

No online system can be guaranteed to be completely secure. If a breach occurs that may affect your personal information, we will take appropriate action and notify you or the relevant authority where required.

Your Choices and Rights

Depending on the circumstances and applicable law, you may ask us to:

  • Confirm whether we hold your personal information
  • Provide access to your personal information
  • Correct or update inaccurate information
  • Delete information we are no longer required to keep
  • Object to or restrict certain uses of your information
  • Withdraw your marketing consent

Some requests may be limited by legal, tax, fraud-prevention or record-keeping requirements.

Contact Us

If you have a question about this policy or would like to make a privacy request, please contact us:

Embrella Pty Ltd
Email: info@embrella.shop
Phone: +27 83 411 4964
Address: 16 Halmstad Road, Oakhill Estate, Sunningdale, Cape Town, Western Cape, 7441, South Africa

Information Regulator

If you believe that your personal information has not been handled appropriately, you may also submit a complaint to South Africa’s Information Regulator:

Email: POPIAComplaints@inforegulator.org.za
Website: inforegulator.org.za

Changes to This Policy

We may update this policy occasionally to reflect changes to our store, service providers or legal obligations. The latest version will always be available on our website.

Last updated: 31 July 2026