Terms of service
Last updated: 31 July 2026
Welcome to Embrella
Welcome to Embrella™. We create meaningful jewellery for experiences that words cannot always hold.
These Terms of Service explain the conditions that apply when you visit embrella.shop, contact us or purchase from us. By using our website or placing an order, you agree to these terms, together with our Privacy Policy, Shipping Policy and Return and Refund Policy.
If you do not agree with these terms, please do not use our website or place an order.
About Us
This website is operated by:
Embrella Pty Ltd
16 Halmstad Road
Oakhill Estate, Sunningdale
Cape Town, Western Cape, 7441
South Africa
Email: info@embrella.shop
Telephone: +27 83 411 4964
Throughout these terms, “Embrella”, “we”, “us” and “our” refer to Embrella Pty Ltd.
Our online store is hosted by Shopify, which provides the ecommerce platform through which we offer our products.
Using Our Website
You may use our website for lawful, personal shopping and information purposes.
You agree not to:
- Use the website for any unlawful, fraudulent or harmful purpose.
- Interfere with the operation or security of the website.
- Attempt to gain unauthorised access to our systems or customer information.
- Copy, reproduce or commercially use our content without permission.
- Submit false, misleading or incomplete information.
- Use automated tools to scrape or extract content in a way that disrupts our website.
We may suspend or restrict access if we reasonably believe the website is being misused.
Our Jewellery
We take care to describe and photograph our jewellery as accurately as possible. Because our pieces are handcrafted, small variations may occur between pieces. These variations are part of the nature of handmade jewellery and are not necessarily defects.
Colours can also appear slightly different depending on your screen, lighting and device settings.
Product availability, materials, prices and descriptions may change from time to time. We may correct genuine errors or inaccuracies when they are identified.
Made Especially for You
Every Embrella Necklace is made to order by female artisans in Cape Town, South Africa.
Please allow up to 15 working days for your necklace to be handcrafted before it begins its journey to you. Delivery time begins after manufacturing has been completed.
If an unexpected production delay occurs, we will contact you as soon as reasonably possible.
Placing an Order
When you place an order, you confirm that:
- The information you provide is accurate and complete.
- You are authorised to use the selected payment method.
- You have reviewed the product, material, price and delivery details.
- You understand that the jewellery is made to order.
- You are legally able to enter into the purchase.
Submitting an order does not automatically mean that it has been accepted. Your order is accepted once payment has been successfully processed and we confirm the order.
We may contact you if we need to verify order or payment information.
Order Changes and Cancellations
If you need to change or cancel an order, please contact us as soon as possible at info@embrella.shop.
Because manufacturing begins after payment is received, we cannot guarantee that a change or cancellation will be possible once work has started. We will always consider your request fairly and in accordance with any rights you may have under applicable consumer law.
Prices and Currency
Prices on our website are displayed in United States dollars (USD) unless otherwise indicated.
PayPal payments may be processed in the currency shown by PayPal. Paystack card payments are processed in South African rand (ZAR) using the applicable conversion at the time of payment.
Your bank, card provider, PayPal or Paystack may apply its own exchange rate, international transaction charge or currency-conversion fee. These external charges are not controlled by Embrella.
We may update our prices at any time, but price changes will not affect an order that has already been accepted.
Payments
Available payment methods may include PayPal and card payments processed through Paystack.
Payment information is handled by the relevant payment provider. Embrella does not receive or store your complete card number.
A payment may be declined or delayed by your bank or payment provider. If payment is unsuccessful, your order will not proceed until payment has been completed.
We reserve the right to carry out reasonable checks where an order appears unusual or potentially fraudulent.
Free International Shipping
We offer free international shipping to the destinations currently available at checkout.
Free shipping covers the delivery charge charged to you at checkout. It does not include import duties, customs charges, local taxes, clearance charges or other fees imposed by the destination country.
Shipping availability may depend on carrier coverage, sanctions, import restrictions, safety considerations and reliable delivery service to the destination.
Delivery and Tracking
Once your order has been dispatched, we will send tracking information to the email address provided with your order.
Estimated delivery times are provided as a guide and cannot be guaranteed. Delays may occur because of customs processing, adverse weather, carrier disruption, public holidays, remote destinations or circumstances outside our reasonable control.
Please provide a complete and accurate physical delivery address. We cannot deliver to PO boxes.
If an incorrect or incomplete address causes a parcel to be delayed, returned or redirected, you may be responsible for the resulting costs.
Import Duties and Taxes
International orders may be subject to import duties, taxes, customs assessments or clearance charges when they enter the destination country.
Unless expressly stated otherwise at checkout, these charges are the customer’s responsibility. Embrella does not control them and cannot reliably predict their value.
Please check the requirements of your destination country before ordering.
If a parcel is refused because import charges have not been paid, any refund will be handled in accordance with our Return and Refund Policy and may be reduced by unrecoverable delivery, return, customs or carrier charges where legally permitted.
Returns, Exchanges and Faults
Returns, exchanges, incorrect items and damaged or defective products are handled in accordance with our Return and Refund Policy.
Please inspect your jewellery after delivery and contact us within 7 days if you receive an incorrect or visibly defective item so that we can assist you promptly.
Nothing in these terms limits any mandatory rights or remedies available to you under applicable consumer law.
Jewellery Care and Damage
Jewellery is delicate by nature and should be handled and stored with care.
Damage caused by ordinary wear and tear, accidents, incorrect storage, bending, scratching, exposure to chemicals or misuse is not considered a manufacturing fault.
Please refer to our jewellery-care guidance for information about looking after your piece.
Promotions and Discount Codes
Promotions and discount codes may be subject to additional conditions, including expiry dates, minimum order values or product restrictions.
Unless stated otherwise:
- Only one discount code may be used per order.
- Discounts cannot be exchanged for cash.
- Discounts cannot be applied retrospectively.
- We may withdraw or amend a promotion where there has been an error, misuse or circumstances outside our reasonable control.
Intellectual Property
The Embrella™ name, symbol, jewellery design, product photographs, written content, videos, graphics and other original materials are owned by or licensed to Embrella.
You may not reproduce, modify, distribute, sell or commercially use this material without our written permission.
Sharing links to our public website or social-media content for personal, non-commercial purposes is welcome, provided that Embrella is properly credited.
Reviews, Messages and Other Content
If you send us a review, testimonial, photograph, comment or other content, you confirm that it is truthful, lawful and does not infringe another person’s rights.
We will only use identifiable customer content for marketing where we have the necessary permission. We may remove content that is unlawful, abusive, misleading or inappropriate.
Third-Party Services and Links
Our website may link to or use services operated by third parties, including Shopify, PayPal, Paystack, couriers and social-media platforms.
Those services may have their own terms and privacy practices. We are not responsible for third-party websites or services that we do not control, although this does not affect any responsibility that cannot lawfully be excluded.
Privacy
Your privacy matters to us. Our collection and use of personal information are explained in our Privacy Policy.
By placing an order, you acknowledge that relevant information may be shared with service providers such as Shopify, payment processors, couriers and technology providers where necessary to operate the store, process payment and deliver your order.
Website Availability
We do our best to keep our website accurate, secure and available. However, access may occasionally be interrupted for maintenance, updates, technical problems or circumstances outside our control.
We do not guarantee that every website function will always be uninterrupted or error-free.
Our Responsibility to You
We do not exclude or limit responsibility where doing so would be unlawful.
To the fullest extent permitted by applicable law, Embrella will not be responsible for indirect or consequential loss that was not reasonably foreseeable when the order was placed.
Our responsibility for a particular order will ordinarily be limited to the amount paid for that order, except where a greater remedy is required by applicable law.
Nothing in these terms excludes liability for fraud, gross negligence, personal injury caused by negligence or any other liability that cannot legally be excluded.
Your Responsibility
You are responsible for the accuracy of the information you provide, for using the website lawfully and for following the care instructions supplied with your jewellery.
Where legally permitted, you agree to be responsible for loss caused by your unlawful use of the website or your deliberate violation of these terms.
Governing Law
These terms are governed by the laws of the Republic of South Africa.
Any dispute will be handled by a court or other body with lawful jurisdiction. This does not prevent an international customer from relying on mandatory consumer protections that apply in their country and cannot legally be excluded.
We encourage you to contact us first so that we can try to resolve any concern fairly and directly.
Changes to These Terms
We may update these Terms of Service when our products, services, business practices or legal obligations change.
The latest version will be published on this page with its updated date. Changes will not retrospectively reduce rights attached to an order already accepted.
If Part of These Terms Is Invalid
If any part of these terms is found to be invalid or unenforceable, the remaining terms will continue to apply.
Contact Us
Questions about these Terms of Service can be sent to:
Embrella Pty Ltd
Email: info@embrella.shop
Telephone: +27 83 411 4964
16 Halmstad Road, Oakhill Estate, Sunningdale, Cape Town, Western Cape, 7441, South Africa